Warranty & Repairs
We look to satisfy our customers' needs and help them find what they are looking for in their outdoor experience. We want you to be happy because this means we are doing our job right!Warranty & Repair:
For warranty and repair we stand behind the individualized warranty of the manufacturer. Our products are high quality and, therefore, we make sure they come with the same service quality. Nevertheless, we want you to be satisfied and when something is damaged or broken, your satisfaction is our highest priority. Here are the recommended steps to take if you have an issue with a product:
1. Try to contact the manufacturer so your issue can be resolved faster. If you need their phone number or web address to look up their warranty information, let us know and we will be more than willing to help.
2. However, if the manufacturer has referred you to us feel free to email us (Warranty@everestgear.com)about the problem with all the details written out. This is so we have the whole problem in paper form and we do not have to worry about miscommunication. It is also a lot faster this way because we can forward your email to the manufacturer.
3. We may ask you to take pictures or include other details in your emails to us- this helps save on shipping costs that may otherwise be unnecessary.
4. If it is determined that the item can be fixed/replaced/returned then we will email you a full set of instructions on where to send your item. Please do not send your item until we have given you this information.
5. We will then send you email updates on the process or cycle that your item is in. This is in order to try to keep you updated. However, we are only updated at the manufacturer’s discretion. We will do our best to answer all your questions.
Denison Items have a 45 day warranty period from the date of purchase.
If you have any questions or concerns, feel free to contact us at Warranty@everestgear.com