We ship 7 days a week and on Many holidays, but UPS only moves packages on "business days", which is Monday-Friday, sometimes they are loaded into a truck, or moved to the terminal... but you will not see your package tracking move on Saturday, Sunday, Holidays etc.... So while we pack and ship the item, the tracking will not move.... or update....until the BUSINESS DAY, it might be picked up at our facility, but again the tracking will not be updated
Can you cancel an order or make changes to an order after placing it? Our top priority to get get you our order fast. Once an order is placed , we begin processing it . It is very hard and sometimes impossible to make changes to an order after it is placed. You can TRY by calling us at 7405871490 or via emailing customerservice@everestgear.com, suggest URGENT in subject line, but it is hard to cancel an order, suggesting calling if you really need to cancel the order.Shipping & Handling
We offer Free Ground shipping for orders $49 or more to the all 50 states. This even includes sale items!
NOTE there are some heavy and large items that are exceptions, that we cannot ship to Hi and AK.... If you order one of those items we will contact you.
Almost every item has an availability status , these are 99% accurate. If your item(s) is not in stock, we will give you a call or email ASAP to let you know the status of the item and the estimated date the item is due in to our warehouse.
Holiday Shipping Schedule
UPS & USPS DO NOT PICK UP OR DELIVER ON THESE DAYS:
Jan. 1: New Year's Day.
MLK Day (No USPS Only)
Memorial Day.
Labor Day.
Columbus Day (No USPS Only)
Thanksgiving Day.
Dec. 25: Christmas Day.
High risk shipping
Shipping to Hotels are NOT recommended in any cases. NOTE if you do have things shipped hotels it is YOUR Responsibility to let them know it is coming and get the package. UPS or USPS will not refund fees or pay for packages delivered that you can't find. Shipping to Hotels are HIGH RISK.
We DO not accept General Delivery orders.
Customers sometimes ask that the package be delivered to the backdoor, sidedoor or other places on the property. We can try to request that, but we don't own UPS or USPS and can in no way guarantee that nor can any other company. We have no way to communicate with the driver delivering the packages. We suggest in such cases you get to know your driver and ask them for your request.
ACTS of God: Note ups does not refund shipping fees if 1 , 2 or 3 day shipping is late due what they determine to be an act of God.
If home delivery is a problem, ship the package to work....